Returns and Exchanges
Easy Returns & Exchanges
Worn Turquoise will refund or replace any item that has a defect or a manufacturing error when the error is the fault of Worn Turquoise. If a refund is provided, we will exclude the price paid for shipping. All refunds and replacements must be made within 15 days of receipt!
We do not accept returns or exchanges on personalized products. Please carefully review your personalization before submitting your order. We ask that you double check spellings, names, dates, punctuation, etc. We do not make any corrections including spelling or punctuation.
Once orders are sent to production, we cannot accept cancellations. This is usually done within 24 to 48 hours after order is placed.
If the item arrives damaged, we can file the claim for you if you wish. It does take about a week longer when the shipper files the claim versus the buyer. We are unable to provide a replacement or issue a refund until the delivery service process the claim and its been approved for payment. Please send us 3 pictures of the item and 3 pictures of the box. We will need you to include a picture of the whole box and one of the entire item. We will file the claim within 48 hours of receiving the needed information. You will need to retain the item and the box in your possession for at least 14 days. In some cases the delivery service will ask for additional photos and information.
We are not able to control delivery times. No refunds will be issued for an item that doesn’t arrive on time. Make sure you check our current turn around times if you are needing an item in a certain time frame.
Please send all inquiries to firstname.lastname@example.org